Below are our shipping details for your reference.
For local shipping and deliveries, there are 3 options that you can choose from.
|Standard Shipping||Express Delivery|
|Price||Depending on location||Depending on location||Free|
|Duration||3-5 working days||Same day delivery||Same day|
|Products||All products||All products||All products|
|Location||Whole of Malaysia||Within Klang Valley||*Mutiara Damansara|
|Remarks||-||**Please inform us beforehand via Whats app.||**Please inform us beforehand via Whats app.|
* For Self Pick-Up you can Waze or Google Maps our location by searching 'Fabbritory'. We are located at No. 7-1, Jalan PJU 7/16A, Mutiara Damansara, 47800, Petaling Jaya. Selangor.
**For Express Delivery/ Self Pick-Up please inform us beforehand via Whats app. You can do so by contacting this number 012-7717279.
Rest of the world
We ship most of our products worldwide, however, there are some products that we are unable to deliver overseas due to certain countries' restrictions on material that was used for our products.
Mainly the wood that was used will not be able to be delivered to US, Australia, and the UK. For other countries, please contact us via email ([email protected]) beforehand to check with the customs in your country.
For Flipbook 2021, if you are purchasing it on our website from the UK, we have an agent that can deliver it to you within 3-5 working days (*subject to stock availability).
How do I track my order?
You will receive an email regarding the status of your order, and once it has been picked up by the courier service, you will receive another email with a tracking link.
What is Fabbgüds exchange & refund policy?
We do not accept refunds request. However, we do exchanges for your products for the same variant (subject to availability).
In order for your item(s) to be exchanged or returned, your item(s) must meet the criteria below:
- The item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
- Item(s) can be changed for the same design and colour only.
- Item(s) can be exchanged if there are any defects on the item(s) caused by Fabbgüds.
- Item(s) must be posted back to us within 7 days upon receiving for local deliveries and 10 days upon receiving overseas deliveries.
- Item(s) can only be exchanged subject to the availability of stock.
- Sale and discounted item(s) purchased via our website cannot be exchanged unless the item(s) were damaged or faulty, and subject to availability of stock.
- All exchanged items will be processed in 5 working days upon receiving the item(s).
- Returns are also acceptable as store credit. Fabbgüds reserves the right to not accept a return or refund of any transaction although the above criteria are met.
If all the criteria above are met, you can proceed with the exchange with the following terms:
- Any returns or exchanges shipping costs will not be borne by Fabbgüds unless the item(s) purchased was found to be damaged or faulty.
- Shipping charges are not refundable. Therefore if you have opted for a refund, the cost of shipping will be deducted from your refund.
- Depending on your address, the duration of delivery for the exchanged item(s) may vary.
For any exchanges please mail the item(s) to the address below:
Fabbritory Sdn Bhd
No. 7-1, Jalan PJU 7/16A, Mutiara Damansara, 47810, Petaling Jaya. Selangor.
Initiating the Process.
Once you have gone through the details above and your item(s) meet the criteria above, you may email us via [email protected] with the title of EXCHANGE/RETURN OF PRODUCT. In the email please attach photos or videos whichever that will help our team assess your situation.
Fabbgüds reserves the right to not accept or process any exchange/return or refund requests which do not meet our standard policy.